Shipping & Delivery

We currently deliver within UAE only through our partner courier company.

Most orders are dispatched from Saturday through Thursday and can be expected to be received within 3-5 days in the UAE. Some product lines may require longer delivery times - please contact us for fastest delivery times at info@energysouq.com.

We aim to also commence deliveries accross other parts of the MENA region in the near future.

We're unable to deliver to some restricted areas like those under customs regulations including Dubai Airport Free Zone and SAIF Zone.

Are there any delivery charges?

We  offer free shipping within the UAE for orders over AED 150 and a low flat rate per order within other GCC countries which makes it extremely easy and convenient to calculate the shipping charges.

Shipping Within UAE

Shipping within the UAE is free for orders over AED 150 regardless of weight.

Can you change my delivery details after you place the order?

Please give us a call on Tel: +971 4 551 2655 or email us at info@energysouq.com. If your order has already been dispatched, we will not be able to change any delivery details unfortunately. However a change of address could delay the delivery.

Can you pick up your items?

Due to the nature of our supply chain this is currently not possible.

How will you know if your order has been dispatched?

We will send you an email with a consignment tracking number as soon as your order has been dispatched from our warehouse. You can then track your order and check the status by entering the tracking number in to the order tracker on our site.